We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy. Please review the following details:
1.Eligibility for Returns:
- You may return an item within 30 days of receiving it.
- The item must be unused, in its original condition, and with all tags attached.
2. Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team within 7 days of receiving your order to request a return.
- Provide your order number and the reason for the return.
- Our team will provide you with instructions on how to proceed.
3. Return Shipping:
- The cost of return shipping is the responsibility of the customer, unless there was an error on our part or the item received was defective.
- We recommend using a trackable shipping method to ensure safe delivery.
-We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
4. Refund or Exchange:
Once we receive and inspect the returned item, we will process either a refund based on your preference:
- Refund: We will issue a refund to your original payment method within 7 business days after receiving the returned item.
5. Non-returnable Items:
The following items are not eligible for returns unless they are defective or damaged upon arrival:
- Personalized items
Please note that all refunds and exchanges are subject to our discretion and approval upon inspection of the returned item.
If you have any further questions about our return policy or need assistance with a return/exchange, please contact our customer service team through the provided channels on our website.